Warranty Form

MUNICIPAL: PERMANENT INSTALLATIONS

EBARA Pumps Americas Corporation (EPAC) warrants for a period of five (5) years or ten thousand (10,000) hours of operation, whichever shall first occur, measured from the date of shipment from EPAC (the Warranty Period), the Equipment of its own manufacture against defects in material and workmanship, when installed, used and maintained in accordance with instructions as provided by EPAC in permanent municipal installations under the following conditions of service only:

1.Raw Sewage; or

2.Municipal Wastewater; or

3. Potable or Raw Water; or

4. Storm Water; and

5.Liquids must be abrasive-free and non-corrosive.


This is a LIMITED warranty. The following are CONDITIONS OF WARRANTY:

1. Only Municipal Applications are qualified to participate hereunder;

2. Start-Up Procedures in accordance with instructions provided by EPAC must be properly completed, and a report confirming same must be prepared & submitted with all warranty claims.

3. Elapsed-time meters must be installed and be operational within the electrical control panel;

4. All EPAC-prescribed maintenance procedures must be followed, documented, and proof thereof submitted to EPAC with any warranty claim hereunder;

5. Each warranty claim must be submitted in accordance with EPAC’s Warranty Procedures, which require notification to EPAC and assignment by EPAC of a Return Materials Authorization (RMA) number. EPAC’s Warranty Procedures are provided with each item of EPAC Equipment sold hereunder by EPAC.

6. Any repairs to EPAC Equipment, whether warranty claims or otherwise, by other than an EPAC authorized repair or service facility may invalidate the warranty hereunder.

***** NOTE *****
When returning product(s) to EBARA that have been used in sewage applications, be sure to clean and disinfect pumps or parts thoroughly with a solution of 25% Bleach and repackage securely so no further damage will occur.

On the exterior of packaging, please note: “Pump Has Been Disinfected”.

Please attached the above information in full when sending back this completed Warranty Evaluation Form to receive your RMA.

This is a pro rated limited warranty. EPAC will pay the following share of the cost of replacement or repair parts:

Warranty Period Following Shipment Lesser of:

COMMERCIAL/INDUSTRIAL WARRANTY

*NOTICE-REQUIREMENTS HAVE CHANGED*

This form must be filled out in detail and returned to EBARA before an RMA can be issued.

All Industrial Service Pump Evaluation Forms must have an MSDS Sheet provided with this completed form before an RMA can be issued.

All pumps used in “Sewage Applications” are excluded from the above requirement regarding MSDS Sheets

*******NOTE*******
When returning product(s) to EBARA that have been used in sewage applications, be sure to clean and disinfect pumps or parts thoroughly with a solution of 25% Bleach and repackage securely so no further damage will occur.

On the exterior of packaging, please note: “Pump Has Been Disinfected”.

All returns shall have an RMA number clearly written on exterior of packaging with a copy of the RMA paperwork inside the package.

Failure to follow the above instructions will result in your shipment being refused and returned to you, at your expense.

Industrial/Standard warranty is 12 months from startup or 18 months from purchase, which ever shall occur first.

All warranty evaluations found to be NON-Warranty will be assessed a fee equal to EBARA's prevailing labor rate.

No-Fault Warranty Claim

*** OPTIMA AND XPS PUMPS ONLY ***

There is no credit issued for these pumps, only replacements.

Requirements:

1. Must provide picture of failed pump with nameplate label still on pump.

2. Must provide second photo of nameplate label removed from pump.

3. Separate claims must be issued for each PO number.